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As I reflect on the legacy of Ratan Tata, who recently left us, I am reminded of how deeply he influenced not only the corporate world but also an entire generation of young Indians, including myself....

In the rapidly evolving automotive industry, artificial intelligence (AI) is transforming the way dealerships operate, creating a seamless and enhanced customer experience. From personalized recommendations...

In today’s competitive business landscape, customer satisfaction is more crucial than ever.  A key driver of CX is Quality, which can only be achieved and sustained through a customer-centric culture. Customer-Centric What...

In the modern world, distractions are omnipresent. From the constant buzz of smartphones to the lure of social media, our ability to stay focused is under siege. The phrase “Distraction is the greatest...