latest posts

As a proud member of the SHM team, I had the privilege of being part of the team that conducted the in-house product training for the all-new Nissan Patrol Y63 at our dealership. Collaborating with our...

As I reflect on the legacy of Ratan Tata, who recently left us, I am reminded of how deeply he influenced not only the corporate world but also an entire generation of young Indians, including myself....

In the rapidly evolving automotive industry, artificial intelligence (AI) is transforming the way dealerships operate, creating a seamless and enhanced customer experience. From personalized recommendations...

In today’s competitive business landscape, customer satisfaction is more crucial than ever.  A key driver of CX is Quality, which can only be achieved and sustained through a customer-centric culture....